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09.04.2018 Stellenangebot-Nr.: 1/6257

Operations Manager - Warehousing (m/f) Berlin

Lager/ Materialwirtschaft/ Warehousing
Verfügbarkeit ab:
Casper Sleep GmbH
Casper Sleep GmbH

Your contact person is Mrs. Myrto Tzani

Casper ( is a global sleep company that launched in 2014 with an obsessively engineered, outrageously comfortable mattress sold directly to consumers. Its critically acclaimed sleep surface was developed in-house, has a sleek design, and is delivered in a small, "how did they do that?"-sized box. The company is one of the fastest-growing consumer brands of all time, and its product line has expanded to include sheets, pillows and a dog mattress. Casper was named one of Fast Company's 50 Most Innovative Companies in 2017, and its eponymous mattress was crowned one of TIME Magazine's Best Inventions.


We are looking for a member in our Operations Team for our EU headquarters in Berlin.  As our Operations Manager - Warehousing (m/f) you will build and grow efficient and effective processes to ensure fulfillment of orders in Europe. You will establish and manage relationships with our service partners providers and work closely to our Customer Experience Team in our Office in Berlin Mitte.

In addition, you will be the driving force designing and implementing processes, and executing day to day logistics responsibilities.This will be a great opportunity to shape the operations of Casper EU and personal growth as we scale our business internationally.  

  • Manage and oversee all warehouse operations (several locations across EU)
  • Ensure superior customer experience from processing orders to shipping in time and in high quality from warehouse
  • Proactively coordinate and troubleshoot with third parties
  • Manage relations/interface with third parties
  • Develop new and creative solutions and optimize processes
  • Manage warehouse returns processes
  • Lead special topics such as fulfillment for partners or customers
  • Define and manage main goals/KPIs and react promptly to deviations and problems
  • Coordinate cross-functional topics and manage TECH-OPS and CX-OPS interfaces
  • Work closely with our Supply Chain, Logistics, Tech and CX teams
  • Drive performance with data, report relevant metrics to the leadership team to continuously improve operations
  • A minimum of 3-5 years experience in operations/warehousing/logistics, preferably in an innovative, industry leading e-commerce organization
  • People management and leadership experience is a plus
  • Bachelor’s degree with focus on logistics/operations management, plus: Master/MBA  
  • Strong experience in relationship management with 3rd party service providers
  • Willingness and passion to grow and develop within a team
  • High motivation/committment and ability to work in a fast-paced, high-growth environment
  • A strong analytical mind and strategic thinking, attention to detail and abilty to be organized
  • Reliability and ability to prioritize multiple tasks simultaneously
  • Strong problem-solving skills with hands on mentality and understanding of how to work with all types of personalities
  • Excellent written and verbal communication skills
  • Fluency in German and English, other European language is a big plus
  • Knowledge of MS Office tools
Wir bieten
  • Salary to pay your bills, a potential bonus for some splurging, and equity so that you’re part of the Casper family.
  • Unlimited vacation policy.  If you need time off just take it; we trust you!
  • A cool office in Berlin Mitte
  • Bi-weekly catered lunches to catch up with your teammates
  • Free snacks and coffee
  • A full gifted bed set when you join (mattress, sheets, pillows, the works)!
Link zur Onlinebewerbung:
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